Shipping policy
Last updated: May 21, 2026
Overview
El Guapo Men’s Care currently ships within the United States.
All orders are processed and fulfilled from New York. We aim to process and ship orders as
efficiently as possible while maintaining product quality and order accuracy.
Order Processing
Orders are typically processed within 1–3 business days.
Orders placed on weekends or holidays will begin processing on the next business day.
During product launches, promotions, holidays, or periods of high order volume, processing
times may be extended.
Once your order has shipped, you will receive a shipping confirmation email with tracking
information.
Shipping Rates
Shipping rates are calculated at checkout based on your order size, shipping method, and
destination.
We may periodically offer free shipping promotions on qualifying orders.
Delivery Estimates
Estimated delivery times are provided by the shipping carrier and are not guaranteed.
El Guapo Men’s Care is not responsible for shipping delays caused by:
● weather,
● carrier disruptions,
● customs delays,
● incorrect shipping information,
● or events outside our control.
El Guapo Men’s Care shall not be liable for delays or failures resulting from causes beyond our
reasonable control, including natural disasters, weather events, labor disruptions, carrier
interruptions, supply shortages, governmental actions, or technical failures.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping and billing information at checkout.
If an incorrect or incomplete address is provided and the order has already shipped, El Guapo
Men’s Care is not responsible for lost packages, delays, or additional shipping costs incurred.
If you notice an error in your shipping address, please contact us immediately at:
support@elguapomenscare.com
We cannot guarantee address changes once an order has been processed or shipped.
Lost, Stolen, or Delayed Packages
Once an order has been transferred to the shipping carrier, responsibility for delivery passes to
the carrier.
El Guapo Men’s Care is not responsible for lost, stolen, delayed, or misdelivered packages
marked as delivered by the carrier.
If your package is missing or delayed, we recommend first contacting the shipping carrier
directly. We will also do our best to assist when possible.
Damaged Orders
If your order arrives damaged, incorrect, or defective, please contact us within 7 days of delivery
at:
support@elguapomenscare.com
Please include:
● your order number,
● photos of the product,
● and photos of the packaging.
We may require this information in order to evaluate and resolve the issue.
Warm Weather & Product Care
Our products are made with quality ingredients and may be sensitive to extreme heat or
prolonged exposure during transit or after delivery.
Customers are encouraged to retrieve packages promptly after delivery and store products in a
cool, dry environment.
El Guapo Men’s Care is not responsible for product damage resulting from prolonged outdoor
exposure after delivery.
Returns & Exchanges
Please refer to our Refund Policy for complete information regarding returns, exchanges, and
non-returnable personal care products.
Contact
Questions regarding shipping may be directed to:
support@elguapomenscare.com
El Guapo Men’s Care
228 Park Ave S #452848
New York, NY 10003
United States